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Premier labor management solution helps large Catholic IDN save $56M

Catholic Healthcare Partners (CHP) is one of the largest not-for-profit health systems in the U.S. and Ohio’s largest. With home offices in Cincinnati, the system consists of more than 100 organizations including acute care hospitals, long-term care facilities, housing sites for the elderly, home health agencies, hospice programs, wellness centers and more. The facilities are divided into nine regions, each of which provides a comprehensive range of services to meet the healthcare needs of Indiana, Kentucky, Ohio, Pennsylvania, Tennessee and nearby states.

Situation:

Catholic Healthcare Partners’ (CHP) believes it’s not one big thing that will lead to large saving; rather its hundreds of minor improvements in each department that will generate the biggest returns over time. Helping staff identify and leverage those opportunities takes lots of data, sophisticated analytical tools, and benchmarking with others in the industry. CHP took this approach when it decided to take its labor management process to the next level.

Solution:

Chose OperationsAdvisor^TM – tailored to CHP’s needs – to support the labor management process.
Carefully examined each department in terms of operational efficiency, labor productivity and financial performance.
Benchmarked against peers, competitors and best performing hospitals.
Provided front-line directors and managers with region-specific comparative data which helped ensure buy-in.
Highlighted under-staffed areas as well as waste or inefficiencies helping managers shift resources to improve patient care.

Result:

More than $56 million in labor-related cost savings
Increased registered nurse-to-patient ratios
Significant reductions in waste, rework and inefficiencies
Better employee morale
Improved internal communication.

"We were able to change some of the ways we look at information based on Premier. They were great in working with us on program design and in customizing tools and processes so we could be successful."

Kathleen Osborne, Vice President Performance Improvement
Catholic Healthcare Partners

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