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Midwest IDN system to save $2.6M through better labor management

Genesis Health System includes Genesis Medical Center – Davenport, Genesis Medical Center – Illini Campus, Genesis Medical Center – DeWitt, Genesis Medical Education Foundation, Visiting Nurse Association, GenVentures Inc., and other affiliates serving 10 counties of eastern Iowa and western Illinois.

Challenge:

Premier labor resource management – Operational Opportunity Assessment benchmarked Genesis labor utilization to national median peer performance and revealed opportunity to:

Realize a savings of 100+ FTEs
Have departments flex to volume more timely
Realize as much as possibly $6.6 million savings identified in opportunity assessment

Solution:

Chose Premier’s LaborConnectTM labor management program which includes OperationsAdvisorTM and Premier’s Performance Partner ProgramTM
Steering Committee adopted $2 million first-year savings goal

Result:

Individual department meetings and assessments conducted by Performance Partner
Target worked hours per unit agreed upon
OperationsAdvisorTM productivity definitions included in FY2009 budgets
Identified savings of $2.6 million in FY2009 because of improved labor resource management results
Expects further labor savings in FY 2010 and to hold gains moving forward.

"We can now show results by department. This is exciting for us because we previously had no way to compare to a target or show how we were doing. There was nothing on paper or any reports to help us monitor this critical piece of our business. Now we can manage on a biweekly basis, and the tool supports our efforts. There’s no more guessing or making unsupported statements. It’s on paper, and measurable. . . .The combination of the tool with a Premier Performance Partner has been so critical. We wanted to start this project right. Several years ago we tried a new tool and it was a complete failure. . . .The Performance Partner is not here all the time, but he told our department heads to call anytime with questions. They didn’t have to wait three weeks for an answer. No matter where he was, the Performance Partner returned their calls. The service has been A++."

Robert (Bob) Wilcox
Director, Budget and Financial Planning
Genesis Health System

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