Frequently asked questions

General questions

Technical questions

 

What is Premier SafetyShare?

Premier SafetyShare is a free, electronic newsletter distributed by the Premier Safety Institute to provide members, business partners, hospitals and the public with timely safety-related information, news and resources. The goal of SafetyShare is to enhance and promote a safe health care environment.

Premier SafetyShare is provided in two distinct formats: a "Web-enabled," or "HTML" version, and a plain text version. The HTML version is a graphic-rich version of the newsletter, with only headlines and brief summaries of all articles for the week. To obtain the complete edition of the newsletter, you need to visit the Premier Safety Institute's free Web site on the Internet. The full-text of each edition can be acessed by clicking on links labeled as [See complete story]. The plain text version of SafetyShare does not require an Internet connection; the complete newsletter is provided within the message body of the e-mail. However, the plain text version does not include to downloadable documents and hyperlinks that the HTML version does. The current issue of SafetyShare is always available free on the Premier Safety Institute public Web site.

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Who should subscribe to Premier SafetyShare?

Anyone interested in healthcare safety news related to patient, worker and environmental safety should subscribe to SafetyShare. This might include healthcare administrators, chief medical officers, chief nurse executives, safety officers, risk managers, quality improvement professionals, infection control practitioners, material managers and staff interested in healthcare safety.

We encourage our subscribers who find SafetyShare helpful to forward the newsletter to other colleagues.

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How do I subscribe?

To subscribe, simply fill out our online subscription form. After submitting it, you will be automatically subscribed to SafetyShare and will receive a welcome email with an introduction to the newsletter and other important information.

If you would like to subscribe and do not have internet access, but do have email, you should send a blank email to join-premier-safety-share-txt@lyris.premierinc.com. You will receive a the same welcome response.

No mater how you subscribe to SafetyShare, you will receive the next issue as soon as it is published.

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How do I unsubscribe?

To unsubscribe you simply send a blank email to your unique unsubscribe address found at the bottom of the most recent SafetyShare issue you've received. You will be automatically unsubscribed and receive no more issues of SafetyShare. However, you are welcome to resubscribe at any time.

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Does Premier sell or share the subscriber list?

No. All subscriber information is the property of Premier, Inc. This information is held in the strictest of confidence and used solely for knowledge exchange.

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How often is SafetyShare published?

In general, SafetyShare is published monthly. January 2002, marked the launch of the newsletter.

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May I share articles in SafetyShare with people outside my healthcare organization?

Yes. The information in SafetyShare is intended to reach the widest possible audience. Please do share it with anyone you think might be interested.

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How do I access previous issues of Safety Share?

The SafetyShare archive is located on the Premier Safety Institute’s Web site. You do not need to log on to the Premier Web site before accessing the archive. If you do not have an Internet connection and want to receive a previous article in Safety Share, have the issue date handy and email the SafetyShare editors at .

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I have a question or a problem with one of the articles in SafetyShare. Who do I contact?

We welcome comments about SafetyShare. Please email the SafetyShare editors at the Premier Safety Institute: .

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Tell me more about the Premier Safety Institute?

Premier’s Premier Safety Institute was formed to enhance the safety climate of the healthcare delivery environment for patients, workers and the community. The Premier Safety Institute integrates safety-related activities among its members, service units, business partners, external safety partners, and communities. The Institutes activities include:

To learn more about the Premier Safety Institute visit our Web site at:

www.premierinc.com/safety

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Why are there two formats (HTML and text) for SafetyShare? What is the difference?

Many people today work on personal computers that have software capable of viewing content rich in graphics and/or animation, as well as allowing links to the World Wide Web. HTML stands for "hyper text markup language," a kind of format that while invisible, allows the user to do this.

The HTML version of SafetyShare is a graphic-rich version of the newsletter, with only headlines and brief summaries of all articles for the week. The full-text of each newsletter edition can be accessed by clicking on links labeled [Go to complete edition]. To obtain the full edition, you need to visit the Premier Safety Institute’s free Web site on the Internet. The HTML version of SafetyShare also allows you to quickly scan news by section and by headline, using "bookmarks" that navigate you through the newsletter.

The plain text version of SafetyShare does not require an Internet connection; the complete newsletter is provided within the message body of the e-mail.

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My e-mail program allows me to view the HTML version of SafetyShare just fine, but I don't have an Internet connection. What should I do?

Connection to the Internet works completely independent of your computer's ability to view various file formats. If you can view HTML-encoded documents but have no Internet connection, there usually is no problem unless you need to link to the Internet to access content previewed in those documents. The HTML version of SafetyShare requires an Internet connection if you want to view an entire article. If all you need are headlines and one-sentence story summaries, you can still choose to receive the HTML newsletter. If you do not have an Internet connection and want full-text articles, you should choose to subscribe to the plain text newsletter.

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Every time I go to click on a new link in Safety Share, I have to visit the Premier Safety Institute’s Web site and my browser opens a new window. How can I avoid this?

Clicking on [Go to complete edition] links in the HTML version of SafetyShare will open a "browser" window on your computer. (A browser is simply a free software program that launches every time you connect to the Internet.) Because the Premier Premier Safety Institute’s Web site is free, you will not need to log on to Premier's Web site. To avoid having your computer open a new browser window each time you select a new link from the newsletter, do not close your browser window. If your browser window blocks your view of the newsletter on screen, simply click inside the body of the newsletter (and the browser window will be "minimized") or click on the "minus" sign in the upper right-hand corner of the browser window and it will remain active but minimized, or hidden, until you need it again. Once you click on a news article link in SafetyShare, your browser will automatically activate the full edition of the newsletter on the Web.

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I'm having problems viewing the HTML version of SafetyShare when it arrives in my e-mail inbox. What's the problem?

If you are experiencing problems viewing the HTML version of Safety Share, there may be several reasons for this:

You can generally avoid any viewing problems by telling the Safety Institute you wish to receive SafetyShare in a "plain text" format. Simply go to the SafetyShare subscription page and fill out the form being sure to select the plain text version. Then simply unsubscribe to the HTML version by sending a blank email to leave-premier-safety-share@lyris.premierinc.com. If you have any additional problems, please contact the Premier Solution Center at 877.777.1552, or at solutioncenter@premierinc.com.

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I’m having trouble downloading the files referred to in SafetyShare. Why?

This may be caused by:

Try accessing only one file at a time. If this doesn't solve the problem, try re-connecting to the Internet or re-booting your computer. If the problem persists, please contact your computer system administrator.

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I'm having problems accessing Safety Share articles when I click on a link. Why?

In general, this is caused by:

Try re-connecting to the Internet or re-booting your computer. If this does not solve the problem, please contact your computer system administrator or the Premier Solution Center at 877.777.1552.

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I'd like to switch the format in which I receive SafetyShare. How can I do that?

This is very easy to do. First, you need to unsubscribe to the newsletter format you no longer wish to receive. Follow the unsubscribe instructions in your most recent newsletter (at the bottom). Then, go to the SafetyShare subscription page and register as a new subscriber for the format you wish. If you do not have an Internet connection, send an e-mail to the Premier Safety Institute at .

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I'm having problems logging on to Premier's Web site.

Subscribers do not need to log into premierinc.com to read SafetyShare, a free, public newsletter. However, if you need to use the Premier Web site for other business, login problems are due mainly to four things:

Sometimes, Windows prompts you to remember a password you've entered. This can cause problems when a password is changed. If a dialogue box prompts you with the message that this password is different than the one Windows has stored for this entry, make sure to choose the option that changes the password.

You should also ensure that you have entered your correct www.premierinc.com user ID and password, and then try again. You may also try refreshing your browser, re-connecting to the Internet, or re-booting your computer. If this does not solve the problem, please contact Premier Web Solutions at 704.733.5355, or the Premier Solution Center at 877.777.1552.

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I'd like to forward an issue of SafetyShare to associates. How do I do this?

We encourage you to disperse the information in SafetyShare to those you think would be interested. To forward the newsletter in its entirety, simply open the email you wish to forward and select the forward button or menu item from your email program's toolbar. A new email containing the newsletter should open. Fill in the email address of the person to whom you would like to forward the newsletter, and send the email.

If you have problems forwarding the newsletter, consult your email program's help menu, or contact your computer system administrator or help desk.

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I cannot open linked files that are called "pdfs." What is the problem?

At times, articles in SafetyShare refer to attachments that are in this format, such as "document.pdf." This kind of document is produced by software called Adobe Acrobat, and can be viewed and downloaded using Adobe's free software. Download the Adobe Acrobat Reader free at the company's Web site at www.adobe.com.

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I cannot view graphics in the newsletter. Why?

While text is easily viewed, any photos or graphics in the HTML version of SafetyShare will not appear unless you are working on a computer that has a "live" Internet connection. Check settings on your e-mail program and Internet browsers to enable graphics. Consult with the administrator of your e-mail or Internet system.

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Can I read SafetyShare offline?

Yes and no. The HTML version is a graphic-rich version of the newsletter, with only headlines and brief summaries of all articles for the week. The e-newsletter itself can be read without an Internet connection, though some of the graphics may not appear. To obtain the full text of each edition, however, you need to visit the Premier Safety Institute's free Web site on the Internet. Full-text versions of each edition can be downloaded by clicking on links labeled [Go to complete edition]. The plain text version of SafetyShare does not require an Internet connection; the complete newsletter is provided within the message body of the e-mail. However, downloads and hyperlinks referred to in the articles will not be accessible without visiting the Safety Web.

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General troubleshooting tips:

Problem Solution
Clicking on a new link in SafetyShare, opens a new browser window. How can I avoid this?
  • Do not close your Internet browser window. Minimize the window on your desktop. Your browser will refresh itself when you click on a new link.

HTML version of SafetyShare is unreadable or garbled
  • Check settings on your e-mail program and Internet browsers to enable HTML viewing. Consult with the administrator of your e-mail or Internet system.
  • Go to the SafetyShare subscription page and subscribe to the plain text version of the newsletter.

Articles don't appear in browser when clicking on a link
  • Try re-connecting to the Internet or re-booting your computer.
  • Contact your computer system administrator or the Premier Solution Center at 877.777.1552.

Switching preferences from/to HTML and plain text
  • Unsubscribe to the newsletter format you no longer wish to receive. Follow the unsubscribe instructions in your most recent newsletter (at the bottom).
  • Go to the SafetyShare subscription page and register as a new subscriber for the format you wish. If you do not have an Internet connection, send an e-mail to the SafetyShare editors at .

Unsuccessful log-on to Premier's Web site
  • If you need to visit Premier’s Web for other business:
  • Ensure you are entering your correct/current user ID and password for www.premierinc.com
  • Ensure you are not attempting to use your user ID or password for Supply Chain Advisor
  • Ensure that your browser is not set to remember an old password

Subscribing to SafetyShare
Unsubscribing to SafetyShare
  • Follow the instructions at the bottom of the most recent e-newsletter you receive.
  • If you are unsuccessful at unsubscribing via the e-mail link in your newsletter, send your request to .

Opening files that are called "pdfs"
  • Download the Adobe Acrobat Reader free at the company's Web site at www.adobe.com.

Viewing graphics in the newsletter
  • Check settings on your e-mail program and Internet browsers to enable graphics. Consult with the administrator of your e-mail or Internet system.
  • Ensure you have a "live" Internet connection while viewing the newsletter.

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