Chief Customer Officer
Andy Brailo, Chief Customer Officer, leads the acute and non-acute field and sales teams, Premier’s sponsor programs, commercial operations, Nexera consulting and co-management functions, as well as the stockd® e-commerce and alternate site business. Brailo is focused on helping Premier members achieve both quality and cost imperatives through the integration of Premier’s end-to-end supply chain, quality, safety and operational solutions. Previously, Brailo served as Senior Vice President of Member Field Services and oversaw overall growth and service delivery of Premier.
Prior to serving as Senior Vice President, Brailo was Vice President of Strategic Accounts, providing leadership for the mid- Atlantic and Southeast field teams, including contract analysts and managers, region directors and region vice presidents. Throughout his tenure, he has successfully partnered with members, suppliers and staff to develop and design customized and scalable solutions to quickly meet evolving needs in a dynamic healthcare industry.
Brailo has a diverse background in sales, training and development, operations, process management, and customer service delivery working with Comcast Inc., medibuy.com and C.R. Bard Inc. Since joining Premier Health Exchange, an earlier division of Premier, in 2001, Brailo has been responsible for multiple teams and projects including the Premier Solution Center, field training and development, member and field communications, development of the clinical and technical field specialist team, and the QUEST® Comparative Innovation Program. He also contributed to Premier’s 2006 award-winning Malcolm Baldrige National Quality Award application.
Brailo holds a bachelor’s degree from Kutztown University.