Chief Customer Officer
In his role as Chief Customer Officer, Andy Brailo oversees overall growth and service delivery of Premier. He leads the Premier field service delivery team, which is charged with helping Premier’s members find solutions to improve cost and quality.
With more than 20 years of experience, Brailo has a diverse background in sales, training and development, operations, process management, and customer service delivery working with Comcast Inc., medibuy.com and C.R. Bard Inc. During his Premier tenure, Brailo has successfully partnered with members, suppliers and staff to develop and design customized and scalable solutions to quickly meet evolving needs in a dynamic healthcare industry.
Prior to serving as senior vice president, Brailo was vice president of strategic accounts, providing leadership for the mid-Atlantic and Southeast field teams, including contract analysts and managers, region directors and region vice presidents. He led the strategic contract portfolio responsible for greater than 30 percent of Premier’s more than $56 billion in member purchasing volume and greater than 50 percent of member validated savings. Over the last several years, Brailo has been dedicated to managing field staff who serve Premier’s alliance members in the east charged with driving the integration of our supply chain, quality, safety and operational tools and staff to benefit the membership.
In February 2001, Brailo joined Premier Health Exchange, an earlier division of Premier prior to its formation, and has since been responsible for multiple teams and projects including e-commerce operations, the Premier Solution Center, field training and development, contract launch, development of the clinical and technical field specialist team, and the QUEST®Comparative Innovation Program. He also contributed to Premier’s 2006 award-winning Malcolm Baldrige National Quality Award application.
Brailo holds a bachelor’s degree from Kutztown University.