Healthcare organizations today are dependent on dozens of sophisticated software systems that must communicate effectively with each other 24 hours a day, seven days a week to guide patient care, operations and finance systems. An effective integration solution is a must. Disruption or down time can have disastrous results.
In 2010 dissatisfied with the services provided by its integration engine vendor, Scripps began to look for a replacement. Patric R. Thomas, corporate vice president and CIO of Information Services, serendipitously learned about Meddius integration services at a presentation by Ryan Adams (now a Premier senior director) at the HIMSS Annual Conference and Exhibition in Atlanta. Thomas was so impressed he had Adams repeat the presentation to an associate who was also at the conference. Later, Adams went to San Diego to present.
Scripps Health chose a hybrid solution from Meddius – part in the cloud with integration appliances on-site. Meddius became part of Premier, Inc. (NASDAQ: PINC) in late 2013. “We were charting unexplored territory then,” Thomas said. There were 53 applications with 127 interfaces with more than 1 million transactions a day. “In our previous environment, interfaces went down often, causing costly disruptions to our operations.”
Halfway through the process of switching vendors, the then-current vendor informed Scripps it was exiting the industry. “We poured the coal on,” he said. “This is the really important differentiator. We were pleasantly surprised to find out how easy Meddius was to work with, how responsive they were to our issues, how flexible they were in accelerating the project when the vendor exited the market and how very attentive they were.”
Premier has been providing Scripps Integration as a Service (IaaS), since 2010. The integration appliances connect to any system with interfaces on demand and real-time support 24 hours a day, seven days a week. It’s a complete managed service for connectivity and integration among any systems with a lower total cost of operations and the ability to flex up and flex down.
Currently the integration solution supports 1.7 million transactions a day, 200 managed interfaces and connects more than 30 distinct systems including three health information exchanges.
Said Thomas, “Once we got off the old interface engine, we’ve had great stability. Things have been running very smoothly for several years.”
* * *
Scripps $2.6 billion dollar company. Founded in 1924 by philanthropist Ellen Browning Scripps, Scripps Health is a nonprofit integrated health system based in San Diego, Calif. Scripps treats more than 600,000 patients annually through the dedication of 2,600 affiliated physicians and more than 15,000 employees among its five acute-care hospital campuses, hospice and home health care services, 28 outpatient centers and clinics, and hundreds of physician offices throughout the region.