Covid-19 brought unexpected challenges, forcing health-care executives to make quick calls with little information. Susan DeVore, CEO of Premier Inc., was one of those executives. Her decisions, even in normal circumstances, can affect thousands of providers and millions of patients.
The pandemic also raised ethical concerns: Who will get medical supplies? How will the distribution be fair? Should companies try riskier tactics for quicker results?
"It was a really serious time," DeVore said. "You can imagine we had upset customers. We had panicked customers. We had customers who were worried about people dying, worried about employees getting the coronavirus."
DeVore, a UNC Charlotte alumna, shared her experiences this week at the university's virtual Barnhardt Seminar on Ethics and the World of Business. She discussed how Premier handled the tough questions and sought to maintain standards in a crisis situation. Charlotte-based Premier (NASDAQ: PINC) forms an alliance of more than 4,100 U.S. hospitals and health systems and about 200,000 other providers.