Susan DeVore: Consumers will demand virtual communication Last Updated: July 9, 2014
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Email can’t–and shouldn’t–replace hands-on care delivery, especially in emergencies. But research tells us that patients and physicians find email communication to be beneficial, saving both time and money while improving satisfaction. I know for obvious, minor issues such as a common cold or inquiries about routine test results, I’d prefer virtual interaction instead of time-consuming and sometimes costly face-to-face office visits. So why aren’t we emailing more with our doctors?

Full story; The Wall Street Journal